How to submit an employee creditor claim

To ensure that your employee creditor is included in any distributions made by a debtor company, it is important that you lodge your proof of debt with the insolvency practitioner. You can do this via the Creditors’ portal.

Finding your claim

1. Log into the Creditors' Portal Your claim should be listed on the home page, but if you can't see you can also
2. Navigate to the My Debtors section.
3. Locate the debtor that you wish to lodge your claim against and click Details to open that Debtors page.

Note

It is possible to have multiple creditor claims against a debtor, and these creditor claims will be listed in the Claims tab.

How to use the Portal Code to link to the claim if it doesn’t show

If the employee registers using the same email address that the Appointee uploaded, they will be auto linked to their claim but if they register with a different email address they will have to use the unique Creditor Portal Code provided by the external administrator to link to the claim.

The link below is to an article explaining how to use the portal code.

Linking to your creditor claims after registering (entering a code) – creditors.accountants (zendesk.com)

Submitting your claim

Click the Submit button alongside the creditor to start lodging the proof of debt for that creditor.

To submit your claim:

Enter the claim amount

Enter the total amount of your claiming as indicated in the below screenshot.

Note: You are not able to change the claim amounts as they appear for each claim type, nor the total of the claim types. If you dispute the amount(s) please enter the total amount you wish to claim as indicated in the below screenshot and attach any additional documents supporting your claim.

My Bank Details

Check the bank details we have recorded and update if necessary. Tick to confirm the bank details are correct and that you consent to any possible payment via electronic transfer.

Upload documents

The easy method of adding documents is to simply drag the file from its current location and drop the file onto the Drop files here section of the form. The document is then listed in the Upload Queue, where you click Upload and the file will be transferred to the creditors portal.

You are now ready to submit your claim. Click Submit at bottom right of screen

You will now notice the Status of the employee claim has been updated to Submitted, the claiming amount entered and the date the POD was completed.